EAP INSITE-Interventions has been one of the top providers for more than 20 years, offering counselling services to multiple companies of various industry advising to date approximately 260,000 employees. INSITE is there to help you with any challenges you may face in life. If you need counselling you can select various channels, whatever you like most:  telephone, video, messaging, face-to-face or self-help.

Our counselling is strictly confidential, and our counsellors are bound to professional secrecy following the legal obligation. No one will know that you or your dependent have made use of our counselling service, not even your employer.

Yes, as we take every issue and situation seriously. We will assist you in finding a suitable individual solution as soon as you feel that something is burdening you, that you dwell on it and see no way out on your own.

Yes, all EAP services from INSITE are not only free of charge to ECB personnel but include dependent family members of ECB personnel. This means there are no costs for ECB personnel and their dependent family members seeking assistance.

Yes, all EAP services from INSITE are free of charge for ECB personnel and their dependent family members. This means there is no charge for ECB personnel and their dependent family members seeking assistance.

No, only if you want to, as the counselling is strictly confidential! We only need the name of your employer. If you want to, you can use the counselling anonymously.

In that case we would refer you further (referral for additional services e.g. specialists, therapy). If there is a need for further counselling, our guide service supports you with finding suitable experts within the health care system and helps with the organisation of further steps – from request to finding an appointment.

The counselling is done by a qualified expert with academic qualifications in either psychology, medicine, or sociology. All of them have scientifically substantiated trainings in a solution-orientated counselling method and professional experience of many years.

Depending on the counselling topic, you might be talking to experts of specific topics, e.g. a lawyer regarding legal questions or a finance expert regarding financial issues.

We are available for you at all times, 365 days a year. You can always talk to a counsellor when you call us. In case of crises and emergencies, please find our contacts details under “Emergency Contact”.

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Create an account with a pseudonym shortly. If you wish to remain anonymous you can use your nickname instead of your real name when doing so. You can then make a consultation appointment online, chat with a consultant or use our self-help modules.